How to create a support ticket

Please contact your GP directly if you:
    • have a medical issue
    • want to change any registered account details e.g. phone number, postal address, first name, or last name
    • have questions about your medical record

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If you have not been able to find the answer you are looking for in our support pages and experiencing problems with the App, please contact our support team by either:

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To help resolve your support request promptly, please confirm that you have carried out these preliminary checks:

  1. Cleared the temporary internet files (cache) on your device
  2. Uninstalled the App, then reinstalled the App
  3. Restarted your device
  4. Logged into the App and re-tested

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If you still experience problems, please provide as much of the following information as possible:

  • Which device are you using?

e.g. PC/Mac/Android Phone/iPhone

  • Which internet connection are you using?

e.g. WiFi/Ethernet/Mobile network

  • When you get the error, what options had you selected beforehand?

e.g. Login (using NHS Login) > My Record > Conditions > Current

  • If possible, please provide screenshot and describe the problem in your own words?
  • If you are using a PC or Mac, please provide a copy of the URL?