Please contact your GP directly if you:

  • Have a medical issue.

  • Want to change any personal or registered Health App account details, e.g. first name, last name, phone number, or address.

  • Have questions about your medical record.

 

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If you have not been able to find the answer you are looking for in our support pages and are experiencing problems with the Health App, please contact our support team:

 

Click "Support" on the top-right-hand-side of the Health App

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or

Select "Technical Support", from the menu on the top-left-hand-side of the Mobile App.

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To help resolve your support request promptly, please confirm that you have carried out these checks:

 

Mobile Health App Web Health App (web browser)

 

1. Uninstall the Health App or clear the temporary internet files (cache) on your device:

How to clear my cache

2. Check that you have the latest version of your device's operating system

3. Restart your device

4. Check for updates or reinstall the Health App:

Links for App stores

5. Open the Health App

6. Login to the Health App and re-test (please note the date and time):

How to: Sign in

 

Please note:

Mobile Health App compatibility:

  • Android phones: Requires 4.1 or later
  • iPhone: Requires iOS 11.0 or later
  • iPod touch: Requires iOS 11.0 or later

 

 

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If you still experience problems, please provide as much of the following information as possible, to help us quickly diagnose the problem:

 

a) Which device are you using and operating system version in brackets?

E.g. PC (Windows v10) / Mac (v11 BigSur) / Android Phone (v11) / iPhone (v11.0)

 

b) Which internet connection are you using?

E.g. Wifi/Ethernet/Mobile network

 

c) When you get the error, what options had you selected beforehand and what was the date/time?

E.g. Login > which option did you select > what happened

 

d) If possible, please provide a screenshot and description of the problem in your words?

How to take a screenshot

 

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Finally, a possible solution would be to test on the web-browser version of our App:

Birmingham and Solihull Health App - Web App

Rotherham Health App - Web App

 

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