Classic Login - Forgot your login


We recently enabled new users to register with an NHS login.

Once logged in, existing users who use our Classic Login method have the option to migrate to an NHS login. 

Important: This article only applies if you use the Classic Login Method, and have not yet migrated to an NHS login.


Your login will be your email address or your mobile phone number that you used to request your account.

If you have forgotten what you used as a login:

1. Click on Forgotten login

2. Fill out all details on the form

We will send you a reminder of your login details.