Classic Login - Change your sign in details

Important: This article only applies if you use the Classic Login Method, and have not yet migrated to an NHS login.

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If you provided your email address and mobile number when you set-up your account, then you will be able to change your log in details.

This can be done when you are either logged in or out of the App. 

Important: If your mobile number or any contact details are incorrect in the My record section of the App, you will need to contact your GP to get them changed.

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Change your details while logged into the app

Follow the instructions below to change your contact details:

1. Click Settings

2. Click Change details

3. Decide whether you want to change your email address or mobile number

4. A 4 digit code is sent to the alternative contact detail

5. Enter the code and your new contact detail and click Continue

6. Click Change email address/Change phone number

Note: Next time you sign in you can use the updated contact detail

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Change your details while logged out of the app

Follow the instructions below to change your contact details:

1. Click Sign in

2. Click Update contact details

3. Choose which contact method you want to change

4. Enter the mobile number/email address you want to replace, followed by your password

5.  A 4 digit code is sent to the alternate contact method

6. Enter the code and your new contact method, then click Next

Note: You will be directed back to the sign in screen, and can sign in using your new details

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Information:

We recently enabled new users to register with an NHS login.

Once logged in, existing users who use our Classic Login method have the option to migrate to an NHS login. 

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We hope that most of our customers will opt to migrate to using the NHS login feature as soon as possible.

NHS login lets you access a variety of digital health and care websites and apps with just one email address and password.

If you haven't migrated to NHS login yet, simply sign in as above as normal, then click on "Register using NHS login" (see above) and follow the on-screen instructions

At the moment this migration option is optional.

Information:External link symbol - Free interface iconsExternal website link(s)

For more information on NHS login, visit https://help.login.nhs.uk/setupnhslogin/#what-is-nhs-login%3F