Troubleshooting: Classic Login - Locked account

Important: This article only applies if you use the Classic Login Method, and have not yet migrated to an NHS login.


Keeping your medical record safe is important to us.

Therefore, if you enter the authentication code incorrectly multiple times, your account will be locked.

If this happens you will need to ask your GP, to unlock your account.



We recently enabled new users to register with an NHS login.

Once logged in, existing users who use our Classic Login method have the option to migrate to an NHS login. 


We hope that most of our customers will opt to migrate to using the NHS login feature as soon as possible.

NHS login lets you access a variety of digital health and care websites and apps with just one email address and password.

If you haven't migrated to NHS login yet, simply sign in as above as normal, then click on "Register using NHS login" (see above) and follow the on-screen instructions

At the moment this migration option is optional.

Information:External link symbol - Free interface iconsExternal website link(s)

For more information on NHS login, visit

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