In March 2020 we enabled new users to register with an NHS login and existing users the option to migrate to an NHS Login.
This article only applies if you have an existing account registered before March 2020 and have not yet migrated to an NHS Login.
If you are trying to sign-in without an NHS Login, simply sign into the App using your existing details as below:
What is NHS Login?
We hope that most of our customers will opt to migrate to using the NHS Login feature as soon as possible.
NHS login lets you access a variety of digital health and care websites and apps with just one email address and password.
If you haven't migrated to NHS Login yet, simply sign in as above as normal, then click on "Register using NHS login" (see below) and follow the on-screen instructions
At the moment this migration option is optional.
More information on NHS Login: