How to: Changing your GP surgery on the App

If you have changed your GP surgery, you will need your GP surgery changed by us on the Health App.

You can contact us by submitting a support request, and one of our team will take you through the change of GP surgery process.

Please include the following information when you submit a request to us:

    1. Old GP surgery:
    2. New GP surgery:
    3. Has your new GP surgery confirmed that you are now registered on their clinical system/records? Yes/No
Please note:

You must be registered with your new GP surgery, before we can change your GP surgery on the Health App.

We can't provide timescales of how long it will take to change your GP surgery on the Health App, as we will need to contact your new GP surgery to confirm some details. You can contact us anytime, for an update on the process.




Need to submit a support ticket and speak to one of our team?

Click 'Support' on the top-right-hand-side of the Health App



Select 'Support', at the top of the Mobile Health App




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