Troubleshooting: My repeat medication is showing "Not available"

Note: The availability dates and list of repeat medication are read from your GP's Clinical System.

We do not have control over the Clinical System, because that is managed by your GP.

When our App states "Not Available" next to any medication, this is because the medication has either:

a) reached its maximum authorised repeat issue limit, and requires a review by your GP

b) is not yet available to order, please check your medication schedule


In both instances only your GP can access your Clinical System records, to provide medication schedule information, or review your repeat medication.

Therefore, please contact your GP to resolve either of the above.


Once amended on the Clinical System, it will become available on the App.

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