Troubleshooting: My repeat medication is showing as "Not available"

The availability dates and list of repeat medication are read from your GP's Clinical System.

Unfortunately, we cannot change the availability status or availability dates/schedule of your medication, because only your GP can do this.

Your GP manages the Clinical System and your Clinical System record.

If you would like to change availability status or availability dates/schedule of your medication, please contact your GP directly.

 

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When our Health App states "Not Available" next to any medication, this is because the medication has either:

a) Reached its maximum authorised repeat issue limit, and requires a review by your GP.

b) Is not yet available to order. Please contact your GP, to check your medication schedule.

 

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Please Note:

Only your GP can access your Clinical System records, to provide medication schedule information, or review your repeat medication.

Once your GP has reviewed or amended your medication on the Clinical System, your medication will come available on the Health App.

 

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