If you need to take a screenshot to assist our support team during an investigation, the following guidance from your device and software providers may help:
Note:
External website link(s)

Android devices: https://support.google.com/android/answer/9075928?hl=en-GB
Apple iPhone: https://support.apple.com/en-gb/HT200289
Apple Mac: https://support.apple.com/en-gb/HT201361