The most common causes of this error are because you have:

  • Moved GP surgery recently

In this circumstance, we will be pleased to help you switch of GP on the App

Simply submit a support ticket to us, with the information requested in this article:


Changing your GP

  • An existing Classic login

In this circumstance, please:

1. Login using your Classic login details.

2. Click on "Register using NHS login":

This will allow you to migrate to an NHS login method.