Troubleshooting: NHS001 error guide

We're sorry you came across the NHS001 error on the App. 

The most common causes of this error are because you have:

a. Moved GP surgery recently

In this circumstance, we will be pleased to help you switch over GP on the App

Simply submit a support ticket to us, with the information requested in this article:


Changing your GP


b. Have an existing Classic login

In this circumstance, please:

1. Login using your Classic login details by clicking on "Log in with email"



2. Once you are logged in, click on "Continue with NHS login":


This will allow you to migrate to an NHS login method.

If all of this is not working, please get in touch with our support team.

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