The most common causes of this error are because you have:
- Moved GP surgery recently
In this circumstance, we will be pleased to help you switch over GP on the App
Simply submit a support ticket to us, with the information requested in this article:
- An existing Classic login
In this circumstance, please:
1. Login using your Classic login details by clicking on "Log in with email"
2. Once you are logged in, click on "Register using NHS login":
This will allow you to migrate to an NHS login method.