Troubleshooting: NHS001 error guide

We're sorry you came across the NHS001 error on the App. 

The most common causes of this error are because you have:

a. Moved GP surgery recently

In this circumstance, we will be pleased to help you switch over GP on the App

Simply submit a support ticket to us, with the information requested in this article:

Information:

Changing your GP

 

b. Have an existing Classic login

In this circumstance, please:

1. Login using your Classic login details by clicking on "Log in with email"

mceclip0.png

 

2. Once you are logged in, click on "Continue with NHS login":

mceclip1.png

This will allow you to migrate to an NHS login method.

If all of this is not working, please get in touch with our support team.

Was this article helpful?
👍 👎