Troubleshooting: NHS002 error guide

The most common causes of an NHS002 error:

  • Your GP surgery has decided to no longer use our Health App and their service for our Health App have been turned off.  

  • While applying for your NHS login, our Health App was not able to identify your GP surgery correctly. 

  • You may have recently changed your GP surgery. 

  • Your account may have been deactivated by your GP surgery. 


Please get in touch with our support team, who will help you find out why you are seeing an NHS002 error.




Need to submit a support ticket and speak to one of our team?

Click 'Support' on the top-right-hand-side of the Health App



Select 'Support' at the top of the Mobile Health App




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