Classic Login - Troubleshooting guide


We recently enabled new users to register with an NHS login.

Once logged in, existing users who use our Classic Login method have the option to migrate to an NHS login. 

Important: This article only applies if you use the Classic Login Method, and have not yet migrated to an NHS login.


Here are some troubleshooting tips if you are having difficulties signing in:

  1. Ensure there are no spaces after your mobile number/email address
  2. Click "show password" to ensure you are inputting the correct password
  3. Get a reminder of your sign in details by clicking "Forgotten login"
  4. Change your password by clicking "Forgotten password"