Troubleshooting: NHS login problems

If you are experiencing problems with NHS login, please visit:


The above link includes many self-help tools and guidance on:

  • How to set-up NHS login
    • What is NHS login
    • What you need to set-up an NHS login
    • Where you can use NHS login
  • How to manage NHS login, including:
    • Passwords
    • Email addresses
    • Mobile phone number
    • Remembered devices
    • Managing and deleting
    • Updating NHS record contact details
  • How to prove who you are
  • How to record and upload a video
  • Mixed reference support for technical problems and contact the NHS login team



As explained in our article Information: What is NHS login? the NHS login is a single sign-on method provided by the NHS.

NHS login lets you access a variety of digital health and care websites and apps with just one email address and password.

Partners and developers of Apps such as ourselves can trust NHS login to take care of the identity verification of their users securely and know that it is a brand that the public will recognise.

NHS login can be used on any website or app that shows the NHS login button:

image of a continue with nhs login button

Clicking this button from within the App/website will let you log into or create an account with the website or app you visited.

Please note:

Visit the NHS login webpage for a full list of websites and apps that allow you to use NHS login.


Important: If you do not have an NHS login please see our article: How to: Register


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