What are push notifications?

Push notifications are messages sent to your mobile phone, from your GP surgery.

Please note:

  • You will need to have push notifications enabled within your mobile phone settings to get messages from your GP surgery shown as a notification on your mobile phone.
  • If you do not have push notifications enabled in your mobile phone settings, for the Health App, you can see notifications in the 'Messages' section, once you log in to your Health App account.


How do I enable push notifications on my mobile phone?

 Apple iPhone: Use notifications on your iPhone or iPad.

  • Go to 'Settings'.
  • Select 'Notifications'.
  • In the section 'NOTIFICATION STYLE', select the Health App.
  • Then select 'Allow Notifications'.


 Android mobile phones: Control notifications on Android

  • Go to the 'Apps' icon, on your home screen.
  • Select 'Settings'.
  • Select 'Apps', or 'App Manager'.
  • Select the Health App.
  • Ensure 'All Notifications' are turned on.


How do I view messages sent from my GP surgery?

You can view unread and read messages by following these steps:

Step 1. Select the push notification on your mobile phone and sign-in to the Health App.




Alternatively, sign-in to the Health App.


Step 2. Select 'Messages' from the menu, at the top of the Health App.




If you have any unread messages from your GP surgery, you will see an unread messages count on the 'Messages' button, at the top of the Health App.


Step 3. If your GP surgery has sent messages to your Health App account, you will then see 'Unread' messages.

Select the message to read the message content.



All push notification messages will be ordered by date, with an 'Unread' or 'Read' status.


Step 4. Select 'Back' to go back to your messages.



The viewed message will then have a message status as 'Read'.





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